What are we missing here?
With fearsome speed the covid-19 global pandemic has prompted some radical transformations, not mere changes, that will have long-standing effects — as a true “black swan†event like 9/11. A…
Sense-making what doesn’t make sense
I often joke that Friday is when I can finally catch my breath after a hectic week at work, and survey the damage. With so much context-shifting and decision-making —…
Paradoxes of (design) leadership
Being a design leader is worthwhile challenge — rewarding yet difficult. Indeed, it involves a mix of paradoxical qualities that take practice & effort to master, over much time! Be…
From ambiguity to clarity…
As designers, we’re constantly being thrown into situations whereby we must help a team — who often believes that having “some screens” will fix everything — go through a (not-so-straightforward)…
Being a UX Architect
My current title/role at Automation Anywhere is UX Architect — but what does this mean? Titles mean all kinds of things per various contexts to different people. For me and…