{"id":1160,"date":"2020-01-29T23:10:22","date_gmt":"2020-01-30T06:10:22","guid":{"rendered":"http:\/\/www.ghostinthepixel.com\/?p=1160"},"modified":"2020-01-29T23:10:22","modified_gmt":"2020-01-30T06:10:22","slug":"from-ambiguity-to-clarity","status":"publish","type":"post","link":"https:\/\/www.ghostinthepixel.com\/?p=1160","title":{"rendered":"From ambiguity to clarity…"},"content":{"rendered":"\n

As designers, we’re constantly being thrown into situations whereby we must help a team — who often believes that having “some screens” will fix everything <\/em>— go through a (not-so-straightforward) journey of understanding and discovery…and ultimately resolution. We all know it’s not easy and often takes multiple iterative attempts, usually with changing players and adjusted timelines — not to mention shifting political temperatures. Yet aside from all that, a major responsibility of guiding a cross-functional team is helping everyone move from a state of ambiguity to clarity. Clarity equals assurance and confidence. Nobody in business likes the “fuzziness” of not knowing, the uncertainty of not having “the solution”. But you can’t just throw together “some screens” for a Powerpoint … The journey requires a scaffolding, a framework to give order\/structure\/assurance to the team. <\/p>\n\n\n\n

Here’s what I’ve used in the past, a set of questions, for clients and in-house teams to get that journey started…to spark productive, if somewhat provocative, dialogues:<\/p>\n\n\n\n