The most important customer = the employees!

Without a well-trained, highly motivated, confident employee workforce it becomes very difficult to create and deliver rewarding products or services to customers. Those same employees are the ones who should be fielding inputs from both happy and unhappy customers to help guide successful outcomes for everyone in the ecosystem. If you care about your external […]

The future of IxD via New Yorker cartoons

I, as many people do, love the culturally savvy wit of The New Yorker cartoons. My adoration rose another level when I came across these two exceptionally relevant cartoons from recent issues, which humorously foretell certain challenges for interaction designers in the coming decade and beyond.      The first image speaks to the popular […]