A designer’s toughest challenge

Being a designer is not for the faint-hearted, as I’ve often said to my former class and elsewhere on this blog. It takes a certain fortitude of sprit, conviction of…

Empathy for non-designers

This past week we held internal product design training sessions for our product managers and engineers. It was quite eye-opening to see firsthand the difficulties of bringing someone from outside…

What is “design evangelism”?

Recently had a lively, thought-provoking lunch with a design candidate, exploring a wide range of issues from “what is user experience” to “design evangelism”. The latter in particular caused me…

Jony Ive on “design value”

From Paul Kunkel’s Apple Design, c1996: “As Apple designers we will continue to deliver power, ease of use and functionality  second to none. But the fruit of our work will be…