On becoming a design leader…

This is based on a talk I gave at IDSA a few years ago, which I re-delivered to my class recently. As the fields of “web design” and “UI design”…

Varieties of contexts for designing

“Working as a designer” means many many different things, of course, depending on which context you might yourself. Over the last 8 years I’ve had the unique chance to experience…

Figuring out “service design”

Update: Fellow CMU alum Jeff Howard has compiled an excellent literature review of articles largely from business journals (HBR, etc.) regarding Service Design. Highly recommend! So I’ve spent the last…

Awesomely bad interfaces

I just created a flickr set of some really horrible interfaces, flawed in every possible way: visuals, usability, functionality, information design, etc. I’ve used this set in my class at…

Notes from Google Chrome talk

At BayCHI’s monthly talk last night, we heard Glen Murphy, lead (only?) designer for Google’s Chrome web browser explain their process and challenges. Quite a fascinating internal look at this…