AuthorUday Gajendar

What are we missing here?

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With fearsome speed the covid-19 global pandemic has prompted some radical transformations, not mere changes, that will have long-standing effects — as a true “black swan” event like 9/11. A new normalcy will prevail, demanding profound adjustments to our behaviors, and attitudes. This is true across many facets of our lives — but  I’d like to focus on the area of hi-tech office work...

Sense-making what doesn’t make sense

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I often joke that Friday is when I can finally catch my breath after a hectic week at work, and survey the damage. With so much context-shifting and decision-making — it’s a head-holding moment of “what the hell happened”? Well, these last couple Fridays (and perhaps into the foreseeable future) this joke has taken a more dramatic and serious note, with various covid-19 (novel...

Paradoxes of (design) leadership

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Being a design leader is worthwhile challenge — rewarding yet difficult. Indeed, it involves a mix of paradoxical qualities that take practice & effort to master, over much time! Be humble in receiving inputs, yet defend a point of viewKnow when to say you don’t know, yet project confidence in knowing the path to steer everyone forwardEnable a cooperative team dynamic, yet be (or...

From ambiguity to clarity…

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As designers, we’re constantly being thrown into situations whereby we must help a team — who often believes that having “some screens” will fix everything — go through a (not-so-straightforward) journey of understanding and discovery…and ultimately resolution. We all know it’s not easy and often takes multiple iterative attempts, usually with changing...

Being a UX Architect

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My current title/role at Automation Anywhere is UX Architect — but what does this mean? Titles mean all kinds of things per various contexts to different people. For me and my team, I approach this role in terms of three pillars: 1 – Lead a joint ongoing effort (via our Design Ops team & coordinating with relevant UX managers / leads) to bring continuity & coherence to all our...

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