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Paradoxes of (design) leadership

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Being a design leader is worthwhile challenge — rewarding yet difficult. Indeed, it involves a mix of paradoxical qualities that take practice & effort to master, over much time! Be humble in receiving inputs, yet defend a point of viewKnow when to say you don’t know, yet project confidence in knowing the path to steer everyone forwardEnable a cooperative team dynamic, yet be (or...

From ambiguity to clarity…

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As designers, we’re constantly being thrown into situations whereby we must help a team — who often believes that having “some screens” will fix everything — go through a (not-so-straightforward) journey of understanding and discovery…and ultimately resolution. We all know it’s not easy and often takes multiple iterative attempts, usually with changing...

Being a UX Architect

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My current title/role at Automation Anywhere is UX Architect — but what does this mean? Titles mean all kinds of things per various contexts to different people. For me and my team, I approach this role in terms of three pillars: 1 – Lead a joint ongoing effort (via our Design Ops team & coordinating with relevant UX managers / leads) to bring continuity & coherence to all our...

Three words for 2020

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I’m kickstarting a new tradition to commence this new year (2020) that’s borrowed from my master’s thesis at Carnegie Mellon — nearly 20 years ago! Instead of trying to trying to massively survey anything and everything on a topic, simply select three words as the cornerstone of analysis, the intersections of which form the basis of a theme. So instead of “resolutions” per se, which we know often...

Retro classes for “classic design skills”

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Recently I commented on a LinkedIn post that maybe it’s time to bring back “retro” design classes which foster what I’d term “classic design skills”. In this era of churning out “UX Designers” through 6-week academies & online programs, there’s a vital need to fill something far more valuable then a quick easy certificate to get a UX job — a deeper understanding of visual communication...

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